Refund policy
EXOXOS — Return & Refund Policy
PRE-ORDER NOTICE All current orders are pre-orders. Deployment date: 20.06.2026. By placing an order, you acknowledge and accept the terms below.
Our Products Every EXOXOS unit is made to order. Each piece is individually produced and quality checked before dispatch. Because of this, we do not maintain ready stock or accept traditional returns.
Eligibility for Replacement or Refund We will offer a free reprint or full refund in the following cases:
Item received is defective or damaged. Item received has a print or production quality issue. Wrong item or wrong size was sent. Item was lost in transit.
To raise a claim, email us at exoxos.store@gmail.com within 7 days of receiving your order. Include your order number and clear photos of the issue. We will respond within 2 business days.
We Do Not Accept Returns For
Incorrect size selected by customer. Please check our size guide before ordering. Change of mind after order placement. Items showing signs of wear or washing. Claims raised after 7 days of delivery. Orders cancelled after 48 hours of placement.
Order Cancellations Orders can be cancelled within 48 hours of placement for a full refund. After 48 hours, cancellations are subject to production status. If production has already begun, the order cannot be cancelled and no refund will be issued.
Refund Process Once your claim is approved, replacements will be dispatched within 7 business days. Full refunds will be processed within 7 to 10 business days to your original payment method.
Exchange Policy We do not offer direct exchanges. If you received a wrong or defective item, we will send a replacement once your claim is approved.
Contact For all return and refund queries, email us at exoxos.store@gmail.com. We aim to respond within 24 to 48 business hours.
2026. CYBEREXOSHOP. EXOXOS ALL UNITS RESERVED.